Is it possible for a client to assign “Enable Support” authority to their partner during development for Cloud deployments?

Answer

There have been recent changes rolled out by Support for new Customer Cloud administrative tools where many tasks can be done by the Customers themselves. ONLY customers can use this interface…no partner accounts can be given authority for this.

If the customer wants a partner consultant to perform tasks for Cloud environments, then the Customer should create a customer account for that consultant that is tied to the Customer’s account (not the Partner’s)…i.e., issue a Company email address to the partner consultant and have that account added to the ServiceNow account for the customer.

 

Source: Office Hours 2020-11-05 Partner Enablement