10-09-2023 06:16 PM
Hi All,
We are using XFGetCell's all the time in excel and one of the user reinstalled MS Office recently and he started facing issues XFGetCell. Please see screenshot below.
XFGetCell function is defaulting to OneStreamExcelAddIn.XFFunctions.XFGetCell and this is causing refresh issue. If I try to remove the highlighted part the sheets are working fine. Any suggestions will be appreciated ?
Thanks
Sridhar
10-10-2023 03:44 AM
You should check with Support for this kind of thing. I suspect the issue is sharing the file with people having the add-in installed in different places.
10-10-2023 10:55 AM
Thank you @JackLacava.
I'll open a ticket with support. Installation looks okay but I'll keep this post updated when I find resolution from OneStream.
11-10-2023 10:55 AM
Hi Sridhar, did support get back with you on this? We are getting the same thing at a client. They are on a shared drive so like Jack suggested I believe thats it but curious on if they told you a solution?
11-10-2023 12:12 PM
Hi @JShoemaker
No solution from support, but I figured the user is using some other Add-Ins which I think it is conflicting with OneStream Add-In. So, I tried below steps and it worked.
Regards
Sridhar
11-10-2023 12:40 PM
Thanks Sridhar! Ill give this a shot