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Welcome to ONE Community!
Welcome! The ONE (OneStream Network of Experts) Community is our peer-to-peer channel for OneStream customers, partners, and other interested parties. We hope you gain valuable insights from one another here. "I'm new to the community. What should I do first?"Here's a step-by-step answer: Sign up!The Community uses Okta single-sign-on. Anyone can create an account by clicking the "Sign in or Register" link in the upper-right. Update your profile picture(aka "avatar")! It's nice to get a little variety from the default images of planets and spaceships. To do this: sign in, click on your name in the upper right, and click on "My profile". On your profile there will be a small "edit" icon next to your current profile picture. Click that and follow the prompts. Read theCommunity Guidelinesto understand what it means to be a member here. Dive right in!You canintroduce yourself, search for your questions, givekudosto topics or replies you find useful, start a new topic in one of ourforums, or even earn your first badge.What is the difference between ONECommunity and OneStream Champions?
As many of our members are members of OneStream Champions we thought it would be good to explain the difference between the two areas. OneStream Champions is a place for the community to engage in promoting OneStream, while creating stronger relationships with our global network of customers and partners. Earn rewards along the way as you complete tasks such as sharing a LinkedIn post or answering a survey. ONECommunity is a place for the community to go to engage in asking and answering and searching for technical questions and answers. The ONECommunity is monitored to answer those questions while the Champions area is more social in nature. We want to have the proper place for content and questions about the product be contained in ONECommunity so there is one place to search for those answers. OneStream Champions mission isto elevate the voice of the OneStream community, and promote advocacy of OneStream in the market, through fun and rewarding engagement activities. OneStream Champions is a place for customers and partners to connect, network, and share the benefits of the OneStream platform. ONECommunity mission is to provide one central source for all customers, employees and partners to communicate and build relationships and find answers to their questions and documentation on all product features and training materials.Community Terms of Service
The Following are the Terms of Service for The OneStream Community. Use of the OneStream Community Site indicates you accept these terms and waive any further objections to these terms or future modifications thereto. PURPOSE OneStream Community is a peer-to-peer and direct support channel for people cultivating enterprise communities on the OneStream platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Enterprise communities are communities created by business organizations for their customers, partners, or other enthusiasts. Although this community is designed for OneStream customers, partners and employees, we welcome anyone with an interest in enterprise communities to participate in public areas. We expect all to observe the community rules of conduct set forth in these Terms of Service. CONDUCT You may not share the login credentials to your registered account with any other individual, entity, or organization. You may not use your registration membership (or allow anyone else to use your registration membership) to post or transmit: Content that is abusive, vulgar, obscene, hateful, fraudulent, or that discloses private or personal matters concerning any person. This includes language, information, or images. Content that is threatening, defamatory or abusive, either between forum members or directed towards a OneStream moderator, or a OneStream employee or manager. "Rants," "slams," or legal threats against OneStream or another company or competitor. Bigoted, hateful, or racially offensive comments. Political or religious statements or commentary. Off-topic comments not related to enterprise communities or the OneStream platform. Any material that you don't have the right to transmit under law (such as DMCA, copyright, trade secret, or securities) or under contractual or fiduciary relationships (such as nondisclosure agreements). Language that promotes illegal activity or discusses illegal activities with the intent to commit them. This includes any message that solicits or promotes the use of an illegal substance. Advertising, promotional materials, or other forms of solicitation including chain letters, pyramid schemes, class action suits, or charitable appeals. This includes advertising links in signatures. Any file or link to a file that contains viruses, corrupted files, "Trojan Horses," or any other contaminating or destructive features that may damage someone else's computer. Duplicate posts, spam messages, or posts repeated excessively on one or more boards. Messages designed to evade profanity or other filters. Personal phone numbers or addresses, or any other personal information (to protect privacy). Personal email addresses, private information such as social security numbers, or other contact information that is not your own, including, but not limited to OneStream employee's email addresses. Hyperlinks that lead to sites or content that violate any of the forum guidelines. Any message that impersonates another person or affiliation with an entity, including, but not limited to, OneStream In addition, our guidelines do not permit you to: Intentionally violate any other applicable law or regulation while accessing and using our site Interfere in any way with the operations in the forum or with a fellow user's message box, including but not limited to mail or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking. Selling anything, plagiarizing content that is not yours, or circumventing security measures. Evading bans or suspensions or otherwise disregarding directions from OneStream moderators or administrators. OneStream moderators may, at their sole discretion, at any time and without prior notice remove any posted message or thread, delete content that violates these guidelines from posted messages, or ban your account for violating the above reasonable provisions. Please remember that you are responsible for all statements made and acts that occur through the use of your user name and password. If you recognize any violation of these guidelines, please notify us by using the "Report Inappropriate Content" feature in the Options menu of the message, or by contacting us directly at: onecommunity@onestreamsoftware.com Your use of the OneStream Community is subject to OneStream Terms of Use and privacy policy. For information on OneStream website disclaimer and OneStream privacy practices, please see the entire privacy policy at: OneStream Privacy Policy:https://onestreamsoftware.com/privacy-policy/ OneStream Terms of Use:__________________________________ COPYRIGHT INFRINGEMENT If you believe that work belonging to you has been copied onto the OneStream Community without your permission, please notify by sending a written notification of claimed infringement to: By mail: Legal c/o OneStream Software LLC 362 South Street Rochester, MI 48307 By email:ONECommunity@onestreamsoftware.com In accordance with the Digital Millennium Copyright Act, your notification must include: * A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. * Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site. * Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. * Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted. * A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. * A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. USER PROFILE INFORMATION We may refuse to grant you, and you may not use, a screen name or email address that is already being used by someone else, that impersonates another person, that belongs to another person, that violates the intellectual property or other rights of any person, that is vulgar or otherwise offensive, or that we reject for any other reason, at our sole discretion. In consideration of your use of OneStream Community you agree that all information provided in your profile is accurate, true, current, and complete. OneStream may terminate your account if any of the information provided is found to be inaccurate, false, out of date, or incomplete. MEMBER GENERATED CONTENT The content found in the OneStream Community comes from a variety of sources, primarily from community members. OneStream makes no claims or representations as to the accuracy, completeness, or truth of any material submitted or found in the discussion areas. OneStream is not liable for any website links posted within the discussion areas; website links posted in the discussion areas may link to sites not administered or under the control of OneStream and users must open such links at their own risk. OneStream is not liable for any errors or delays in the content or transmission of postings on the site. Remember that you are responsible for your own decisions to act upon the information provided by community members. OneStream makes no guaranty of the confidentiality or privacy of any communication or information transmitted on the site, or any web-site linked to the site, or otherwise in connection with the services and OneStream will not be liable for the privacy of e-mail addresses, registration and identification information, confidential or trade-secret information. For any content contributed to the community, you grant a royalty-free and irrevocable right to OneStream to publish, distribute, or revise the content. UNAUTHORIZED USE If your user identification or password(s) is compromised, or if you become aware of any unauthorized use of your account or other breach of security, you are responsible for promptly notifying us. You can notify us by sending an email toonecommunity@onestreamsoftware.com AGE You must be 18 years of age or older to access the OneStream Community. LANGUAGE The language of the OneStream Community is English. MODIFICATIONS OneStream reserves the right to modify these guidelines at any time, effective upon posting of the modified guidelines on the forum.OneStream ONECommunity Code of Conduct
Welcome to the OneStream ONECommunity! The ONECommunity mission is to provide OneStream administrators, solution consultants, administrators and other technical professionals a central hub to solve real world problems, share knowledge and engage with peers and OneStream. We are happy you are part of the OneStream ONECommunity! We encourage your to visit often and participate. Get in the habit of searching the site for information and ask your toughest questions. If you find a solution that works, let others know and pay it forward! Your participation is essential for this community to thrive, and you can do so in a range of ways: posting question and sharing answers, leaving comments on blog articles or ideas, voting for ideas your like on IdeaStream, or just thanking someone for a helpful contribution. Remember that ONECommunity is powered by volunteered time from busy professionals such as yourselves. Before you get started, please not the following about OneStream's policies and code of conduct. OneStream Community reserves the right to change, modify, or delete any of the platform's content or features at our sole discretion. All information in the Community is provided as-is and without warranty of any kind. OneStream Community is not responsible or liable for any personal data you post on the Community site. OneStream Community reserves the right to terminate participation or access to the Community for failure to comply with the OneStream Community Code of Conduct. Your continued use of the website is acceptance of the code of conduct, privacy policy, and future iterations of each, if applicable. If you do not agree to be bound by the community guidelines, your exclusive remedy is to cancel your account and discontinue your use of the website. Code of Conduct: To foster a vibrant, thriving, and friendly Community, we request members abide by the following guidelines when participating in the ONECommunity. Please be kind and courteous Give acknowledgementand praise when due Provide helpful feedback Respondin a timely manner do not share confidential content or personal identifying information Be respectful of other people's opinions Stay on topic and keep comments relevantto the overall discussion No advertising or solicitation Keep things professional: no political, religious, or private details should be shared Bear in mind the forums have user-generated content and some advice you may find in forums may be inaccurate Remember that ONECommunity is powered by volunteered time from busy professionals such as yourselves! Don'tbe discouraged if it takes some time to see a reply. By Participating in the ONECommunity you agree to follow these rules as well as the fullTerms of Servicefor the OneStream Community. If you have any questions about our guidelines, terms, or policies, let us know atONECommunity@onestreamsoftware.com Thank you! The ONECommunity TeamUpcoming Changes to OneStream's Support Portal
On October 21st, we’ll be taking a significant step by migrating support ticketing from Incident Management to Case Management, along with several other exciting changes. This change will help streamline your support experience and get you to the proper resources as timely as possible. You will be able to have more transparency throughout the whole experience, including new features like requesting a callback. Here’s What’s Changing: New Case Submission Process: Improved, more guided process within the portal. Also, depreciate the use of support@onestreamsoftware.comemail to create new cases. Request a Call Back Functionality: Talk directly to a member of OneStream on the phone or virtual meeting! Global Education Services (GES) Support: Open cases for the GES team (Certification, ONECommunity, Press, Training and Training Labs) directly within the Support Portal- getting you help faster than ever before. New Portal URL: We are consolidating the support portals used by our customers into one dynamic support portal, with a new URL. Users will automatically be redirected to the new portal when using the general link ( https://onestreamsoftware.service-now.com/ ) or when accessing the Support Portal via Okta. (Any previously bookmarked links may no longer work following the change) New Portal Interface: Improvements to the support portal interface and the associated email notifications to improve the overall experience. Support Knowledge Base Enhancements: Improving consistency and relevancy Historical Ticket Data: Existing incident and request tickets will be converted to Cases and will continue to be accessible in the Support Portal (assigned case numbers may not match the previous incident/request numbers from the previous tickets) Here’s What You Can Expect: During the maintenance window, the OneStream Support Portal may be inaccessible while the necessary upgrades are performed. (This maintenance does not affect use of the OneStream application) Following the completion of the maintenance, a notification will be sent regarding the success of the upgrade within the next business day Here’s What you Need to Do: Familiarize yourself with the key changes noted above. If you experience any critical issues with the OneStream application during the maintenance window, Email your Customer Success Manager directly. Questions? We are here to help. Should you have additional questions about this change, please contact your Customer Success Manager.NOW AVAILABLE: OneStream Certified Associate - Implementation Foundations (OCA IF) exam!
NOW AVAILABLE: OneStream Certified Associate - Implementation Foundations (OCA IF) exam! Individuals who successfully earn the OCA IF digital credential can perform basic project tasks such as building basic reports, updating metadata, using the grid view tool to apply workflow settings, and uploading data. They are knowledgeable in basic accounting and/or finance principles, have a general understanding of CPM principles, and are ready to be staffed on their first project. This exam is based on four courses in the OneStream Essential Series: Getting Started with OneStream Implementing OneStream Building Basic Reports Configuring Core Application Security To prepare for the exam, including exam objectives, learning of recommended courses and real-world experience, download theexam study guide. Visit the exam details webpage to learn more. Register today by logging into CertMetrics and completing the Exam Registration Form! For questions, please email certification@onestreamsoftware.com
