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Forum Discussion

Praveen's avatar
Praveen
New Contributor
4 years ago

500 internal server error

Hi Team, The user unable to login into OneStream application. We have verified that all access has been setup. But, after clicking of "External Provider sign in " we are facing the below "500 int...
Methodology
NidhiMangtani's avatar
NidhiMangtani
Contributor III
4 years ago

Hi Praveen,

Is it that only one particular user is facing the issue or multiple users?

Which browser is being used which is leading to this 500 internal server?

Have you guys tried asking user to clear cookies and then access Onestream ?

Seeking help from server administrator might help.

Source: https://blog.hubspot.com/marketing/http-500-internal-server-error

Thanks

 

  • Praveen's avatar
    Praveen
    New Contributor
    4 years ago

    Hi,

    Thanks for your response. 

    Only one user is facing the issue

    we are  getting that error on browser Edge.

    Yeah. i have tried with clearing cookies. it is not worked.

     

    Regards,

    Praveen

     

    • NidhiMangtani's avatar
      NidhiMangtani
      Contributor III
      4 years ago

      Can we try asking the user to access OneStream via IE once?

      • Praveen's avatar
        Praveen
        New Contributor
        4 years ago

        we have tried and when we click on  "External Provider sign in " it is going to Edge browse and  getting "500 internal server error".