Forum Discussion

Praveen's avatar
Praveen
New Contributor
3 years ago

500 internal server error

Hi Team, The user unable to login into OneStream application. We have verified that all access has been setup. But, after clicking of "External Provider sign in " we are facing the below "500 int...
Methodology
NidhiMangtani's avatar
NidhiMangtani
Contributor III
3 years ago

Hi Praveen,

Is it that only one particular user is facing the issue or multiple users?

Which browser is being used which is leading to this 500 internal server?

Have you guys tried asking user to clear cookies and then access Onestream ?

Seeking help from server administrator might help.

Source: https://blog.hubspot.com/marketing/http-500-internal-server-error

Thanks

 

Praveen's avatar
Praveen
New Contributor
3 years ago

Hi,

Thanks for your response. 

Only one user is facing the issue

we are  getting that error on browser Edge.

Yeah. i have tried with clearing cookies. it is not worked.

 

Regards,

Praveen

 

  • NidhiMangtani's avatar
    NidhiMangtani
    Contributor III
    3 years ago

    Can we try asking the user to access OneStream via IE once?

    • Praveen's avatar
      Praveen
      New Contributor
      3 years ago

      we have tried and when we click on  "External Provider sign in " it is going to Edge browse and  getting "500 internal server error".

       

      • PeterFu's avatar
        PeterFu
        Contributor II
        3 years ago

        Hi Praveen,

         

        Can you check if the user is logged on to the Edge browser with the user that is being used by OneStream? We have experienced that you need to be logged on to the Edge with the user that is being used to log the user into OneStream.

         

        Peter