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Forum Discussion

Praveen's avatar
Praveen
New Contributor
4 years ago

500 internal server error

Hi Team, The user unable to login into OneStream application. We have verified that all access has been setup. But, after clicking of "External Provider sign in " we are facing the below "500 int...
Methodology
Praveen's avatar
Praveen
New Contributor
4 years ago

Hi,

Thanks for your response. 

Only one user is facing the issue

we are  getting that error on browser Edge.

Yeah. i have tried with clearing cookies. it is not worked.

 

Regards,

Praveen

 

NidhiMangtani's avatar
NidhiMangtani
Contributor III
4 years ago

Can we try asking the user to access OneStream via IE once?

  • Praveen's avatar
    Praveen
    New Contributor
    4 years ago

    we have tried and when we click on  "External Provider sign in " it is going to Edge browse and  getting "500 internal server error".

     

    • PeterFu's avatar
      PeterFu
      Contributor II
      4 years ago

      Hi Praveen,

       

      Can you check if the user is logged on to the Edge browser with the user that is being used by OneStream? We have experienced that you need to be logged on to the Edge with the user that is being used to log the user into OneStream.

       

      Peter

      • Praveen's avatar
        Praveen
        New Contributor
        3 years ago

        Yes. we have tried. but, still seeing the same issue.