Forum Discussion

Praveen's avatar
Praveen
New Contributor
4 years ago
Solved

Application error

Hello Team, I am unable to open the OneStream application and getting "Application cannot be started" error after downloads. Expecting solution as soon as possible. Thank you. Regards,   ...
  • Sue_T's avatar
    Sue_T
    4 years ago

    Hi Praveen,

    You can try to clear your Clickonce cache. Please refer to https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265

  • NicolasArgente's avatar
    NicolasArgente
    4 years ago

    Log out of OneStream

    Delete the Settings folder in the below path:    C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings

    Delete the 2.0 folder in the below path:
    C:\Users\USERNAME\AppData\Local\Apps\2.0

    Thanks Sue for the tip!

NicolasArgente's avatar
NicolasArgente
Valued Contributor
4 years ago

Hi Praveen,
We might need more info than that to solve it.
Are you using the clickOnce or the WindowsApp?
Are you on premise or in Cloud?
Did you reisntall it or restart the server?
Did you try to install from the windows app downloaded from Marketplace?

  • Praveen's avatar
    Praveen
    New Contributor
    4 years ago

    Hi,

    We are using clickOnce.

    In cloud.

    yes. we have restarted system multiple times.

    We are accessing the application through Url.

    Regards,

    Praveen