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Solved
Application error
Hello Team, I am unable to open the OneStream application and getting "Application cannot be started" error after downloads. Expecting solution as soon as possible. Thank you. Regards, ...
Hi Praveen,
You can try to clear your Clickonce cache. Please refer to https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265
Log out of OneStream
Delete the Settings folder in the below path:C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings
Delete the 2.0 folder in the below path:
C:\Users\USERNAME\AppData\Local\Apps\2.0
Thanks Sue for the tip!
What OS version are you using? The latest v7? as the installer for v7 as slightly change...
Have you tried installing from the app directly accessible from the marketplace?
Have you tried on another computer?
Please give kudos if it helps.
The OS version is 6.6.0.12930.
we are accessing through URL.
In another computer it is working fine, some users are facing the issue.
Log out of OneStream
Delete the Settings folder in the below path:C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings
Delete the 2.0 folder in the below path:
C:\Users\USERNAME\AppData\Local\Apps\2.0
Thanks Sue for the tip!I am 90% convinced that the issue is linked with the specific computers. It cannot be the server if if is working on other laptops.
Are those users admin on their laptops?
If laptops are part of a domain, can they install apps?
Have you tried from another network, another wifi, another hotspot?Have you tried to download the EXE client file from Marketplace and tried to install this one?
Please give kudos if it helps.
