Forum Discussion

Praveen's avatar
Praveen
New Contributor
4 years ago
Solved

Application error

Hello Team, I am unable to open the OneStream application and getting "Application cannot be started" error after downloads. Expecting solution as soon as possible. Thank you. Regards,   ...
  • Sue_T's avatar
    4 years ago

    Hi Praveen,

    You can try to clear your Clickonce cache. Please refer to https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011265

  • NicolasArgente's avatar
    NicolasArgente
    4 years ago

    Log out of OneStream

    Delete the Settings folder in the below path:
    C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings

    Delete the 2.0 folder in the below path:
    C:\Users\USERNAME\AppData\Local\Apps\2.0

    Thanks Sue for the tip!