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Forum Discussion

mtejjini's avatar
mtejjini
New Contributor III
1 year ago

SIC Online or Offline?

Hello, i've installed the SIC and it's Online in the "smart integration connector part" as you can see: in the error log i have this error: Summary: Smart Integration Connector Gateway Ser...
Infrastructure
David_Wu's avatar
David_Wu
New Contributor II
1 year ago

How was it solved? We are having the exact same issue after moved to 8.4 Cloud.

  • mtejjini's avatar
    mtejjini
    New Contributor III
    1 year ago

    Hello,

    Make sure that your client is using the same version of the SIC installer as their version of OneStream.
    In my case, the client was not using the correct version. We installed the right version of SIC with the client, and it resolved the issue.

    • mtejjini's avatar
      mtejjini
      New Contributor III
      1 year ago

      Notice that in my screenshot, the SIC is online, but the version is not mentioned. The issue arises from the missing version information.

  • Krishna's avatar
    Krishna
    Valued Contributor
    1 year ago

    Run the below Shell Script in the SIC Server additionally refer the KB0013213 article. It should point to the Public DNS Server. This could be one of the issues. Hope this helps.

    https://github.com/Azure/azure-relay-dotnet/blob/dev/tools/GetNamespaceInfo.ps1