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Praveen's avatar
Praveen
New Contributor
4 years ago
Solved

Windows shortcut on OneStream application

Hello Team, We have IE and Edge browser on the system. Once opened the OneStream application when we do Windows shortcut as per below screenshot it is creating the Windows short cut on the desktop....
User Interface
  • Sue_T's avatar
    Sue_T
    4 years ago

    Hi Praveen,

    I had the same concern, and i found the steps in this KB will work. https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011880

    Basically, you edit the shortcut so that it uses Edge instead of IE. Tip: You may have a different path to the msedge.exe file, so check on that before you edit the shortcut.

    I noticed that after we upgraded to v7.0, the shortcut is not dependent on a browser, so we probably won't have this issue going forward. (The new shortcut uses PresentationHost.exe)

csutterfield's avatar
csutterfield
New Contributor II
3 years ago

We have noticed in the last few of weeks that when we click the shortcut with the default IE target, we receive a pop-up message that reads "This action is restricted.  For more information, please contact your system administrator." 

Taking the steps in the https://onestreamsoftware.service-now.com/sp_cloud?id=kb_article_view&sysparm_article=KB0011880 Sue_T provides above prevents this message from popping up, but you still have to click "Open"  on an Edge browser file message.  I played around with Edge settings (site permissions, etc.) for a few minutes but didn't find anything that prevented that message from appearing.

This is a better experience than receiving the error message, but will it go away once we upgrade to 7.0?

Thanks,

Candice