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Martin_Gebhartl's avatar
Martin_Gebhartl
New Contributor III
11 months ago

Onestream Excel Add-In - Server Address gets deleted when clicking on "Connect"

Hello, we encounter the following behaviour with the OneStream Desktop Client and the Excel Add-In: The Server Adress URL is stored in c:\users\[username]\AppData\Roaming\OneStream\Common\Setting...
Excel Add In
  • Martin_Gebhartl's avatar
    Martin_Gebhartl
    8 months ago

    Hi Nick,

    I was in contact with some OneStream guys from the support line and we did a lot of testing. Finally it´s a bug in V8.

    But there is a workaround: just create a username.txt file in c:\users\[username]\AppData\Roaming\OneStream\Common\Settings\

     

    As soon as the username.txt file is present, the webserverurl.txt file does not get blanked out any more.

    Regard
    Martin

  • nickmoorfoot's avatar
    nickmoorfoot
    3 months ago

    johnal67 Our IT department pushed out updated text files to each users %appdata%\OneStream\Common\Settings folder using Microsoft SCCM.  We used the opportunity to ensure all users had the same addresses and app names for our Production and Development servers so overwrote all of the text documents in that location.

    Martin_Gebhartl just wanted to confirm your solution did work for us as well so thanks again!

nickmoorfoot's avatar
nickmoorfoot
New Contributor II
8 months ago

Hi Martin,

Wondered if you had managed to resolve this as we are experiencing similar issues with the WebServerUrl.txt file clearing out the default server address.

Thanks,

Nick

  • Martin_Gebhartl's avatar
    Martin_Gebhartl
    New Contributor III
    8 months ago

    Hi Nick,

    I was in contact with some OneStream guys from the support line and we did a lot of testing. Finally it´s a bug in V8.

    But there is a workaround: just create a username.txt file in c:\users\[username]\AppData\Roaming\OneStream\Common\Settings\

     

    As soon as the username.txt file is present, the webserverurl.txt file does not get blanked out any more.

    Regard
    Martin