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GParreiras's avatar
GParreiras
New Contributor III
10 months ago

Export a report to Excel Error - Unable to open file

Hi all,  I'm encountering an error with one user who is attempting to export a report to Excel. The download process is functioning correctly, and the file is being saved in the OnStream temporary ...
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  • JackLacava's avatar
    JackLacava
    10 months ago

    OneStream will invoke a standard Windows call to handle the file, i.e. it will push it to Windows and say "open this file with the default program for this extension (xlsx) please". If Windows does not allow that for whatever reason, the operation fails.

    Chances are that the laptop is locked down a bit too much by the company sysadmins. You can investigate this with Support, but I would recommend to involve your local IT too.

JackLacava's avatar
JackLacava
Honored Contributor
10 months ago

OneStream will invoke a standard Windows call to handle the file, i.e. it will push it to Windows and say "open this file with the default program for this extension (xlsx) please". If Windows does not allow that for whatever reason, the operation fails.

Chances are that the laptop is locked down a bit too much by the company sysadmins. You can investigate this with Support, but I would recommend to involve your local IT too.

  • GParreiras's avatar
    GParreiras
    New Contributor III
    10 months ago

    Jack, thanks!

    • Chris-B's avatar
      Chris-B
      New Contributor II
      12 days ago

      Hi GParreiras,

      We are experiencing the same issue. How was the issue resolved on your side? If permissions, which permissions were changed for it to work?

      Thanks

      • GParreiras's avatar
        GParreiras
        New Contributor III
        12 days ago

        Hi Chris-B

        Since we don't have access to client permissions on their local machines, we instructed them to navigate to the folder path indicated in the error message and manually open the file. If needed, they were advised to create a shortcut for the folder in the meantime. Additionally, we suggested opening a ticket with internal support to address the issue.