In the Quick View settings, at the top are two settings: "Insert or Delete Rows (Columns) When Resizing Cube View content". Try turning both to False and see if that fixes your issue.
OSS confirmed there is bug open on this issue: PF-28727 - Refresh quick view shows losing the existing grouping for rows and column Here are some potential workarounds you can try meanwhile: 1) Highlight the data section of the quick view and "convert to XFGetCells" for the data section in the excel add in, then refresh the file, the row and column will keep group format. 2) After creating the quick view in excel add in, create a new sheet and link to original QA. Apply the necessary formatting and grouping the new sheet.
i will have the user try these options. Your suggestion is good, but doesn't work - must be due to the bug.
Thank you
