Error saving data into white input cells

We are seeing an interesting error while completing the "Load cube" step on an import step. I have asked around and no one has seen this specific error before, so I was hoping to get some clarification on what it means and how it should be addressed. We are on version 7.1.3.

For some background, we are in the early build stages of implementation. I am loading historical data through our designated Historical Data workflow. This input channel is set to "Load Unrelated Entities" and the channel is set to "AllChannelInput". We know we will be utilizing channels, so we want to make sure this import step can load once those channels are built out.

We were able to load to this workflow with no problems until we started assigning entities to the workflows that will be used after go-live. Once we assigned entities to the other workflows we received the below error:

Once we received the error, I tried multiple steps to troubleshoot:

1. Updated the channel on both the site workflow and the historical data workflow to be "Standard"

2. Updated the default workflow to have 2 import steps, one set up with "Standard" channel and one set up with "AllChannelInput" channel

3. Updated both of the parent base input workflows to have the "Workspace" instead of having one as "Confirm, Certify"

None of the above worked. The only solution that has worked has been setting at least one import step under each workflow to have a channel of "AllChannelInput". This is not a viable solution as we don't want the channels underneath a site workflow to have AllChannelInput. This is also not expected behavior of how workflows and channels have worked in the past.

Has anyone seen this error and/or can help us understand it better? Thank you!

Hi GuyRogers,

A bit of a shot in the dark from me, but please can you test that :
Go to your Administration > Workflow profile  and change the workflow name and save. Then put it back the way it was and save. 
Can you tell us what is your Workflow Name?
A step could be a task within a workflow name but there are no official definition of a step - or not that I am aware of 🙂

Please give a kudo if it helps!

Are you on version 7.1.3 ?

It might be worth opening a case with Support.

Update your 'Workflow Name' to include "Load" (for example - Import, Validate, Load) then attempt to load again. 

I agree with cdever: this is not expected behavior, nor how WFs Channels use to work before 7.1.
I am facing the same issue and GuyRogers workaround is only valid when Channels are not part of the solution.

JackLacava, do you mind updating us on the status of the ticket you created?

Thanks,
Mauro Gallo.

We are seeing a similar error and behavior on a client that is on version 7.0.1.  We are trying to clear data with a data management job that is doing AllEntities.base. We get the first error saying that we need a step classification. Then we get the second error saying saying we need an active profile for workflow channels for Forms.  I do not think it is correct behavior when all of the channels are active on the workflow. We had to unassign the entity and then put allchannelinput on the default forms to delete the data. Is there any resolution to this behavior?