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Hamza's avatar
Hamza
New Contributor II
1 year ago
Solved

Error when accessing the Workflow Import step

Hi Everyone, 

I was recently working within a Demo Environment where I suddenly started getting error message when trying to access the import step in the Load and Transform (Import) step in the Import Workflow. 

 

The Error above pops up every time anyone tries to access the Load and Transform (Import) step. 

Have anyone seen this issue before and knows how to fix it? 

NOTE: This issue is the same across all applications in this environment.  

Thanks, 

Hamza

 

Import
  • yhussien's avatar
    yhussien
    9 months ago

    The cause of the issue was identified to be that the 'FileShareRootFolder' in the configuration was blank. 

    Check under System -> Environment -> <server name> -> Configuration -> FileShareRootFolder.

    If it is blank you need to create a file share folder (e.g. D:\Onestream\Fileshare) on the application server and update your Application Config file to point to the new folder. Then restart the application.

     

4 Replies

  • KarlT's avatar
    KarlT
    Icon for OneStream Employee rankOneStream Employee
    1 year ago

    Hi Hamza, You may be best to also raise a case with OS support for an error like this. Has the issue resolved itself since you original post?

    • Hamza's avatar
      Hamza
      New Contributor II
      1 year ago

      Thank you Karl, 

      The issue is still there unfortunately and I have never seen anything similar before. 

      Have you seen this issue before? I will have to raise a ticket with OneStream 

      Thanks

  • yhussien's avatar
    yhussien
    New Contributor II
    9 months ago

    Hello Hamza,

    Did you figure out the issue? We are running into the same thing.

    Thanks

  • yhussien's avatar
    yhussien
    New Contributor II
    9 months ago

    The cause of the issue was identified to be that the 'FileShareRootFolder' in the configuration was blank. 

    Check under System -> Environment -> <server name> -> Configuration -> FileShareRootFolder.

    If it is blank you need to create a file share folder (e.g. D:\Onestream\Fileshare) on the application server and update your Application Config file to point to the new folder. Then restart the application.