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molly_lvc's avatar
molly_lvc
New Contributor III
2 years ago

Error Message: 'GridItemThemeKeyExtension_DefaultBackgroundColor_OneStreamBlue' resource not found.

Users have been receiving the following error when trying to access various dashboards:

"'GridItemThemeKeyExtension_DefaultBackgroundColor_OneStreamBlue' resource not found."

The error has occurred for multiple users on multiple dashboards, within Production and Sandbox. We have found that the error does not reappear if the user logs out of OneStream and completely closes the application before logging back in and attempting to access the dashboard again.

Has anyone else seen this error before and been able to determine the root cause?

User Interface

4 Replies

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  • NicolasArgente's avatar
    NicolasArgente
    Valued Contributor
    2 years ago

    Hi molly_lvc 
    Please could you contact support directly for that one. It seems that the error in with some Dlls or DevExpress Theme. This seems to be called at the startup.
    Without going into detail on why/what/how (which are usually our favorite questions 😁), I am pretty sure there is nothing we can do about it as it is a backend issue. Maybe a simple restart will solve it. If not, contact the support.

    Have a good week end,


  • denisefockler's avatar
    denisefockler
    New Contributor III
    2 years ago

    molly_lvc we are having this same issue but only for one user.  I have just opened a case.  Curious when you had this issue if they told you a root case or a way to solve it on your end?

    Thank you

    Denise

    • molly_lvc's avatar
      molly_lvc
      New Contributor III
      2 years ago

      Hi Denise, OneStream confirmed that this is a bug which been approved by the Development Team for a fix in a future release of OneStream. I would go ahead and submit a ticket with OneStream so that they know other customers are seeing this issue. They added my ticket to the bug notes, so hopefully they could do the same with yours and expedite the release of the fix.