CubeView Connection #Logon

[CAIGuySeanF]

Hello,

We have a user who is experiencing intermittent instances.  Her CubeView connections, via the excel add in, are displaying a #Logon instead of retaining the last value retrieved.  See below.

Her preference is set to "Invalidate old data when workbook is open = false". 

Is there another setting or preference that needs to be enabled to ensure the user sees the last value?

Note: there are multiple cubeview connections in the same excel file.

[JackLacava]

Sounds like a support case, there might be some bad cached stuff.

[NicoleBruno]

We've also seen this when the last user to open the file has different settings from the usual file user so you might want to check on that possibility too. 

[CAIGuySeanF]

Thanks.  This is also my suspicion because it is a shared, working file.  I've emphasized the need for all the users to validate their settings are the same.  Each user claims the "invalidate data" is set to false.