07-06-2023 01:32 PM - edited 07-06-2023 01:48 PM
Hello,
We have a user who is experiencing intermittent instances. Her CubeView connections, via the excel add in, are displaying a #Logon instead of retaining the last value retrieved. See below.
Her preference is set to "Invalidate old data when workbook is open = false".
Is there another setting or preference that needs to be enabled to ensure the user sees the last value?
Note: there are multiple cubeview connections in the same excel file.
07-07-2023 08:31 AM
Sounds like a support case, there might be some bad cached stuff.
07-07-2023 03:09 PM
We've also seen this when the last user to open the file has different settings from the usual file user so you might want to check on that possibility too.
07-07-2023 03:16 PM
Thanks. This is also my suspicion because it is a shared, working file. I've emphasized the need for all the users to validate their settings are the same. Each user claims the "invalidate data" is set to false.