Forum Discussion

GParreiras's avatar
GParreiras
New Contributor III
10 months ago

Export a report to Excel Error - Unable to open file

Hi all, 

I'm encountering an error with one user who is attempting to export a report to Excel. The download process is functioning correctly, and the file is being saved in the OnStream temporary folder. However, the issue arises as OneStream is unable to open the file automatically. It appears to be an issue related to permissions on the user's laptop.

Could not find a way to fix it, any ideas?

Thanks.


 

Cube View
Reports
  • JackLacava's avatar
    JackLacava
    10 months ago

    OneStream will invoke a standard Windows call to handle the file, i.e. it will push it to Windows and say "open this file with the default program for this extension (xlsx) please". If Windows does not allow that for whatever reason, the operation fails.

    Chances are that the laptop is locked down a bit too much by the company sysadmins. You can investigate this with Support, but I would recommend to involve your local IT too.

  • OS_Pizza's avatar
    OS_Pizza
    Contributor III
    10 months ago

    Copy the file in some other location and try opening from onestream.

    • GParreiras's avatar
      GParreiras
      New Contributor III
      10 months ago

      Actually, I'm not trying to open the file from OneStream. OneStream automatically attempts to open it after downloading and fails.

  • JackLacava's avatar
    JackLacava
    Honored Contributor
    10 months ago

    OneStream will invoke a standard Windows call to handle the file, i.e. it will push it to Windows and say "open this file with the default program for this extension (xlsx) please". If Windows does not allow that for whatever reason, the operation fails.

    Chances are that the laptop is locked down a bit too much by the company sysadmins. You can investigate this with Support, but I would recommend to involve your local IT too.

      • Chris-B's avatar
        Chris-B
        New Contributor II
        12 days ago

        Hi GParreiras,

        We are experiencing the same issue. How was the issue resolved on your side? If permissions, which permissions were changed for it to work?

        Thanks