Forum Discussion

Michèle-A_DECAT's avatar
Michèle-A_DECAT
New Contributor
2 years ago

Onestream freeze randomly when running a calculate in a specific form

Some users are facing issue when running a calculate in a specific form in OS. I attached the error log. We're not able to replicate the issue. We notice that around the time the issue occured the CPU usage was 14%. I don't know if there's any link. Can you, please, help ?

Summary: An error (The request was aborted: The request was canceled.) occurred while transmitting data over the HTTP channel. The request was aborted: The request was canceled.

 

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Error Time: 12/13/2023 4:15:28 PM

Error Level: Error

Tier: Client

User: Justine UREEL

Application: CONSO_PRODUCTION

Web Server: vmPRD1Web2

Web Server XF Version: 7.0.1.13612

App Server: vmPRD1App5

App Server XF Version: 7.0.1.13612

App Server OS Version: Microsoft Windows NT 10.0.14393.0

Session ID: 330d13da-2417-4c2f-8734-e711820e6b76

Error Log ID: 27125b97-acc3-4ba7-a4ad-6e671620bc83

 

Total Memory: 68,719,005,696 (64.00 GB)

Memory In Use: 3,243,065,344 (3.02 GB)

Private Memory In Use: 3,374,563,328 (3.14 GB)

Peak Memory In Use: 3,741,192,192 (3.48 GB)

Maximum Data Records In RAM: 12,884,813

Maximum Data Units In RAM: 100,000

Number Of Threads: 80

 

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Exception Type: XFException

Thread Id: 1

Source code: DataExplorerControl.xaml.cs, line 1604, method OnCalculateCompleted

 

Stack Trace:

   at OneStream.Client.SharedUI.DataExplorerControl.OnCalculateCompleted(Object sender, AsyncCompletedEventArgs e) in C:\agent\_work\411\s\Source\Client\Windows\ClientWindowsSharedUI\DataExplorer\DataExplorerControl.xaml.cs:line 1604

   at System.Windows.Threading.Dispatcher.Invoke(Action callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout)

   at System.Windows.Threading.Dispatcher.Invoke(Action callback)

   at OneStream.Client.SharedUI.WCFCallbackWrapper`1.OnCompleted(Object sender, TAsyncCompletedEventArgs e) in C:\agent\_work\411\s\Source\Client\Windows\ClientWindowsSharedUI\Miscellaneous\SharedUIAjaxHelper.cs:line 140

   at OneStream.Client.SharedUI.DataExplorerServiceReference.DataExplorerServiceClient.OnCalculateDataUnitsCompleted(Object state) in C:\agent\_work\411\s\Source\Client\Windows\ClientWindowsAjaxClient\Service References\DataExplorerServiceReference\Reference.cs:line 2173

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.DispatcherOperation.InvokeImpl()

   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Threading.DispatcherOperation.Invoke()

   at System.Windows.Threading.Dispatcher.ProcessQueue()

   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at OneStreamDesktop.App.Main()

 

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Exception Type: Unknown

Message: An error (The request was aborted: The request was canceled.) occurred while transmitting data over the HTTP channel.

 

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Exception Type: Unknown

Message: The request was aborted: The request was canceled.

 

Stack Trace:

   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)

Workflow
  • JackLacava's avatar
    JackLacava
    Honored Contributor
    2 years ago

    Sorry, the long stacktrace triggered our spam system, hence only surfacing it now.

    There isn't much I can say, personally; this looks like a Support case. If it's a rule, maybe I'd make sure it's not a problem with the Culture of such users.