Help Desk Dashboard is installed and works properly however my frame slider does not allow me to move the bottom window (ticket detail) up so I can see all of the drop down selections on the ticket. As such, I am not able to change the owner or statu...
Hello OneStreamers, I am about to install the HelpDesk from the Market place but in the documenation the first step is to check the OneStream Server Configuration Utility. I have just started using OneStream, having worked with SAP BPC before. We hav...
Hi everyone,Are you using Help Desk? Can you please share how you have defined your categories and sub-categories? Would appreciate you sharing your setup. Thank you!
I’m getting ready to archive our production application and then copy the Testing environment to production. I have to coordinate this with all of my users and notify them when the system will be unavailable.I know that I have to use ServiceNow to re...
Originally posted by Clarke Hair We have installed and are using the Help Desk solution. It is simple and great but has one major flaw for us - It does not email the ticket originator when anything happens. We easily modified it to send out an email ...
