Help Desk User Email
We currently have Help Desk set up with a client with an auto generated email to the ticket list distro. Is there a way to include the users' email in the original ticket request?
Forum Posts
Help Desk Frame Slider
Help Desk Dashboard is installed and works properly however my frame slider does not allow me to move the bottom window (ticket detail) up so I can see all of the drop down selections on the ticket. As such, I am not able to change the owner or statu...
Resolved! OneStream Server Configuration Utility
Hello OneStreamers, I am about to install the HelpDesk from the Market place but in the documenation the first step is to check the OneStream Server Configuration Utility. I have just started using OneStream, having worked with SAP BPC before. We hav...
Defining Categories in Help Desk Module
Hi everyone,Are you using Help Desk? Can you please share how you have defined your categories and sub-categories? Would appreciate you sharing your setup. Thank you!
Is the OneStream request to remove an application automated?
I’m getting ready to archive our production application and then copy the Testing environment to production. I have to coordinate this with all of my users and notify them when the system will be unavailable.I know that I have to use ServiceNow to re...
