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Forum Posts

Help Desk User Email

We currently have Help Desk set up with a client with an auto generated email to the ticket list distro. Is there a way to include the users' email in the original ticket request?

JenJessel by New Contributor III
  • 2 replies
  • 1 kudos

Help Desk Frame Slider

Help Desk Dashboard is installed and works properly however my frame slider does not allow me to move the bottom window (ticket detail) up so I can see all of the drop down selections on the ticket. As such, I am not able to change the owner or statu...

JenJessel by New Contributor III
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  • 0 kudos

Resolved! OneStream Server Configuration Utility

Hello OneStreamers, I am about to install the HelpDesk from the Market place but in the documenation the first step is to check the OneStream Server Configuration Utility. I have just started using OneStream, having worked with SAP BPC before. We hav...

Gert by New Contributor III
  • 2 replies
  • 0 kudos

Is the OneStream request to remove an application automated?

I’m getting ready to archive our production application and then copy the Testing environment to production. I have to coordinate this with all of my users and notify them when the system will be unavailable.I know that I have to use ServiceNow to re...

chuckbo by New Contributor III
  • 1 replies
  • 0 kudos