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alex's avatar
alex
New Contributor II
2 years ago

"Cancelled by system" task status

Hi, we see some of our automated tasks cancelled by the system (e.g. task status = Cancelled by System in task activity) every now and again, and don't really understand why this occurs. Can someone ...
  • NicolasArgente's avatar
    2 years ago

    Hi alex !
    Most of the time that it is canceled by the System is because there is a timeout that is set up on the server side. I think that by default this timeout is for 2 hours. It is possible to increase this timeout by contacting the support of OneStream. Get ready to provide the System Diagnostic log and/or the Task Activity log.
    Hope it helps,