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xtensibilitybro's avatar
xtensibilitybro
New Contributor III
4 years ago

Copy and Paste Functionality Error

Hi All!    Our computer have recently been updated with the latest Microsoft patch and my colleagues and I have noticed we have lost copy and paste functionality within OneStream. For example, when...
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  • Luke_E_Thorley's avatar
    Luke_E_Thorley
    4 years ago

    Hello ,

    This issue is a Microsoft error. 

    Ideally please log a ticket with support.

    But to give you a summary of the issue , If another application , say something like antivirus or remote session software that has control of the clipboard in Windows it may be releasing it for our application to use.

    This has been seen in a handful of tickets where a remote session software VNC has been causing the issue. Once stopped the clipboard has started to work again.

    Regards

    Luke Evans Thorley

     

Luke_E_Thorley's avatar
Luke_E_Thorley
New Contributor
4 years ago

Hello ,

This issue is a Microsoft error. 

Ideally please log a ticket with support.

But to give you a summary of the issue , If another application , say something like antivirus or remote session software that has control of the clipboard in Windows it may be releasing it for our application to use.

This has been seen in a handful of tickets where a remote session software VNC has been causing the issue. Once stopped the clipboard has started to work again.

Regards

Luke Evans Thorley