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bjornliow's avatar
bjornliow
New Contributor II
2 years ago

Stuck on Cancelling Task

I ran an import which was stuck on parsing data, I clicked on Cancel Task, but it has been stuck on 'Cancelling By User' task status for over an hour. Any solutions to cancel the task? I am unable...
Methodology
  • OS_Pizza's avatar
    OS_Pizza
    2 years ago

    You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

    Choose recycle type as Force -> click on the recycle button.

     

     

    Please give Kudos and mark the answer as accepted solution if it resolves your query.

OS_Pizza's avatar
OS_Pizza
Contributor III
2 years ago

You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

Choose recycle type as Force -> click on the recycle button.

 

 

Please give Kudos and mark the answer as accepted solution if it resolves your query.

  • RK's avatar
    RK
    New Contributor
    2 years ago

    Hi there,

    Seems there is no 'recycle' feature in the last OSD version SV202 dated 03-Aug-2023.

    Does anybody know how to perform server recycle in that case?

    • RK's avatar
      RK
      New Contributor
      2 years ago

      Have found this is the standard feature in the Desktop app.