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bjornliow's avatar
bjornliow
New Contributor II
2 years ago

Stuck on Cancelling Task

I ran an import which was stuck on parsing data, I clicked on Cancel Task, but it has been stuck on 'Cancelling By User' task status for over an hour. Any solutions to cancel the task? I am unable...
Methodology
  • OS_Pizza's avatar
    OS_Pizza
    2 years ago

    You have to recycle the server(s) to kill/stop the stuck process. It can be done using system diagnostics dashboard.

    Choose recycle type as Force -> click on the recycle button.

     

     

    Please give Kudos and mark the answer as accepted solution if it resolves your query.

BamaGirl's avatar
BamaGirl
New Contributor II
2 years ago

We had a similar situation where it would stop on Assigned. We could clear it with recycle. However, still don't know what would cause it to hang on Assigned then eventually fail? It times out and never goes to the "Running" state. It just fails after a certain amount of time.