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WillVitale's avatar
WillVitale
Contributor
6 months ago

Task Manager Email Notifications Not Sending with Open Workflow Task Type

Hello,

We're in the middle of implementing Task Manager and whenever a task is using the "Open Workflow" task type, it seems not to send a notification email when the task has been completed and ready to be approved. We've tested other tasks and the email notifications work fine.

Is this a known issue and if it is, is there a way to get around it? I guess we could set all the tasks to "No Action" task type, but I feel like that would be redundant for them to go to TM and then have to go to the WF instead of being able to click on Execute and take them to the WF.

Thanks,

Will

Application Properties
User Interface

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  • jgc2024's avatar
    jgc2024
    New Contributor
    26 days ago

    Hi Will - We are running into the same issue with task manage email notifications. Were you able to identify a workaround other than using another task type that requires users to manually update the task status? 

    • WillVitale's avatar
      WillVitale
      Contributor
      26 days ago

      Hey,

      Not really from a Task Manager standpoint. We created a business rule to send us a notification once an entity certifies, so we just go on that. Hopefully something down the line will fix this problem.