Forum Discussion

akshat's avatar
akshat
New Contributor II
12 months ago

Verrsion 8.1 Updating Problem

i am getting above error and unable to found any log for this .

 

  • Krishna's avatar
    Krishna
    5 months ago

    I had the similar issue and it seems I have checked both HTTP & HTTPS. It should be only HTTP if you are not using the HTTPS. Once I have updated and it is working as expected.

     

     

  • akshat's avatar
    akshat
    New Contributor II

    yes i run as admin .and apply the server path but my location in e drive 

    • akshat's avatar
      akshat
      New Contributor II

      We checked the version it is working fine .Please have a look below screen shot.

      i think Issue is related to Config file which we are storing in share drive we configure via server utility but that is not working.

      When we are running web server we are getting below error

        we checked Health of application its showing healthy for WEB Application

    • akshat's avatar
      akshat
      New Contributor II

      We already installed ,you can see screenshot that is available in top 1.

  • NicolasArgente's avatar
    NicolasArgente
    Valued Contributor

    Then you are correct, the error must be in the ASP.net config file of OneStream.  I presume you already updated the ASP.NET on your server to the correct path : 
    -C:\Program Files\OneStream Software\OneStreamAppRoot\OneStreamApp\appsettings.json
    -C:\Program Files\OneStream Software\OneStreamWebRoot\OneStreamWeb\appsettings.json
    -C:\Program Files\OneStream Software\OneStreamWebApiRoot\OneStreamWebApi\appsettings.json

    Did you run the utility as an admin? On my side I only enable HTTP. Check that too.


  • NicolasArgente's avatar
    NicolasArgente
    Valued Contributor

    If I were you I would uninstall and reinstall OS - basically redo your upgrade from scratch... You might save time instead of troubleshooting...

  • hiren's avatar
    hiren
    New Contributor III

    Found myself in similar situation earlier today. After few hours of frustration,  below steps worked for me...

    • Kill IIS
    • Uninstall OneStream Server
    • Uninstall OneStream Client API
    • Manually delete OneStream Server Folders
    • Install OneStream Server
    • Validate all the configs
    • Reset IIS
    • Krishna's avatar
      Krishna
      Valued Contributor

      hiren - Quick Question, could you please let me know the Dot Net Version you installed for this installation and also have you done the below steps?

       

       

  • epoveda_ac's avatar
    epoveda_ac
    New Contributor

    Hi, 

    I had this problem when I tried to install v8.2.

    So I've been trying to upgrade version 7.3 to 8.2 following the Upgrade Guide, but I have a issue (I think is the same problem) so I would like to know how did you solve it. 

     

     

    • Krishna's avatar
      Krishna
      Valued Contributor

      I had the similar issue and it seems I have checked both HTTP & HTTPS. It should be only HTTP if you are not using the HTTPS. Once I have updated and it is working as expected.

       

       

  • hiren's avatar
    hiren
    New Contributor III

    Suggest you to perform step upgrades 7.3 -> 8.0 -> 8.1 -> 8.2. That's how I upgraded form 7.2 to 8.2.

    • epoveda_ac's avatar
      epoveda_ac
      New Contributor

      Hi hire, 

      It was due to .Net version (were installed one version of 6.X.X and other of 8.X.X). 

      I've upgrade to some users their versions from 5.2, 6.2 and 7.3 to 8.2 without issues. 

      Nevertheless, thanks for your help! ğŸ˜Š