Forum Discussion

OSAdmin's avatar
OSAdmin
Valued Contributor
5 years ago

What is Upgrade Process for Cloud hosted Applications and Level of Internal Testing Recommended

Originally posted by Kavosh Soltani

Hi,

Is there a document that describes the upgrade process for clients hosted in the OneStream cloud?

What level of client testing is recommended and how is the testing and potential failover is handled, in case unexpected issues are encountered?

Thank you

 

 

Infrastructure
  • FredLucas's avatar
    FredLucas
    8 months ago

    Hi nkehli,

    There's no costs associated to the upgrade. I'd advise you to open a ticket and support will happily send you the list with the steps and process involved.

    If you are unsure about upgrading, assuming you have two environments (even if the Dev end is of a much smaller spec) you could potentially ask to upgrade the Dev env first so you could run some tests to make you comfortable with the upgrade prior to do it in Prod.

    Furthermore, if you are migrating from Pre v8 to 8.2.2 I believe OS duplicates the servers while completing the upgrade process, meaning that for that limited amount of time you'll have both current and 8.2.2 environments up and running so you could potentially do the tests and ensure you are good to go before sunsetting the current environments.

    Reach out to support as I'm sure they'll be happy to explain the different options and ensure you are comfortable with the process.

    Hope this helps.

  • OSAdmin's avatar
    OSAdmin
    Valued Contributor
    5 years ago
    Originally posted by Chris Schmalz

    KS,

    When you submit a ticket to upgrade we provide a list of items to be aware of/test when upgrading and a link to schedule your upgrade. An upgrade requires two hours of downtime. If we had to rollback, this would be an additional 2 hours of time.

    Regards,

    Chris Schmalz

    Cloud Support Manager

  • OSAdmin's avatar
    OSAdmin
    Valued Contributor
    5 years ago
    Originally posted by Darryl Gerrow

    KS - One thing that we have found through upgrading is that some Cube Views will provide different/incorrect results after an upgrade, depending on the complexity of the Cube View and what features it has used.  We've noticed going from 5.0 to 5.3 for instance that the two versions treat Row Suppression on calculated columns differently, so the Cube Views had to be altered.  Be sure to test & run all of your critical Cube Views in a development environment before upgrading production as OneStream won't test your custom reports.

  • nkehli's avatar
    nkehli
    New Contributor II
    8 months ago

    Hi There

     

    Anyone knows if the upgrade incur any costs? We want to do a  test first in the new version before going ahead that the official upgrade. Could we do this first and then upgrade officially?

    • FredLucas's avatar
      FredLucas
      Contributor III
      8 months ago

      Hi nkehli,

      There's no costs associated to the upgrade. I'd advise you to open a ticket and support will happily send you the list with the steps and process involved.

      If you are unsure about upgrading, assuming you have two environments (even if the Dev end is of a much smaller spec) you could potentially ask to upgrade the Dev env first so you could run some tests to make you comfortable with the upgrade prior to do it in Prod.

      Furthermore, if you are migrating from Pre v8 to 8.2.2 I believe OS duplicates the servers while completing the upgrade process, meaning that for that limited amount of time you'll have both current and 8.2.2 environments up and running so you could potentially do the tests and ensure you are good to go before sunsetting the current environments.

      Reach out to support as I'm sure they'll be happy to explain the different options and ensure you are comfortable with the process.

      Hope this helps.

  • nkehli's avatar
    nkehli
    New Contributor II
    8 months ago

    Thank you Fred, this is great information. I have now a ticket open with CLoud Support team and expecting to speak with them about further details which we need. 

    Thanks again

    • FredLucas's avatar
      FredLucas
      Contributor III
      8 months ago

      Thank you for your feedback and wish you a smooth upgrade.