Forum Discussion

Praveen's avatar
Praveen
New Contributor
3 years ago

Application error

Hello Team,

I am unable to open the OneStream application and getting "Application cannot be started" error after downloads.

Expecting solution as soon as possible.

Thank you.

Regards,

 

Praveen

  • NicolasArgente's avatar
    NicolasArgente
    Valued Contributor
    3 years ago

    Hi Praveen,
    We might need more info than that to solve it.
    Are you using the clickOnce or the WindowsApp?
    Are you on premise or in Cloud?
    Did you reisntall it or restart the server?
    Did you try to install from the windows app downloaded from Marketplace?

    • Praveen's avatar
      Praveen
      New Contributor
      3 years ago

      Hi,

      We are using clickOnce.

      In cloud.

      yes. we have restarted system multiple times.

      We are accessing the application through Url.

      Regards,

      Praveen

  • NicolasArgente's avatar
    NicolasArgente
    Valued Contributor
    3 years ago

    What OS version are you using? The latest v7? as the installer for v7 as slightly change...
    Have you tried installing from the app directly accessible from the marketplace?
    Have you tried on another computer?
    Please give kudos if it helps.

    • Praveen's avatar
      Praveen
      New Contributor
      3 years ago

      The OS version is 6.6.0.12930.

      we are accessing through URL.

      In another computer it is working fine, some users are facing the issue.

      • NicolasArgente's avatar
        NicolasArgente
        Valued Contributor
        3 years ago

        Log out of OneStream

        Delete the Settings folder in the below path:        C:\Users\USERNAME\AppData\Roaming\OneStream\Desktop\Settings

        Delete the 2.0 folder in the below path:
        C:\Users\USERNAME\AppData\Local\Apps\2.0

        Thanks Sue for the tip!