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sylvainremy's avatar
sylvainremy
New Contributor III
22 days ago

BI Viewer component and OneStream 9.0.0

Hi all,

We upgraded one of our OS instances to 9.0.0

After a first look, it seems BI Viewer does not work anymore from Desktop app, but charts are showing from Modern Browser interface, any idea? Can't find a clue on Know Issues.

On Desktop app, only the layout shows, no content:

Same Dashboard from Modern Experience shows fine (I blurred data here)

Any advice? 

BI Viewer
Dashboards

9 Replies

  • Sweez's avatar
    Sweez
    Contributor
    13 days ago

    This is a longshot but make sure for all the data adapters underlying your BI Viewer component have a table name set in the data adapter settings.  I have encountered issues sometimes when there is no table name referenced. 

  • JackLacava's avatar
    JackLacava
    Community Manager
    9 days ago

    Did you try to reset all parameters? Second icon from top-left.

  • sylvainremy's avatar
    sylvainremy
    New Contributor III
    8 days ago

    Hi,

    Sweez​ thanks for the feedback. Nothing related to the DA table name, there is one.

    JackLacava​ thanks too; unfortunnately, no effect with the reset parameters.

    Dashboard displays in web in any case, i think the component have an issue / bug in the Desktop mode; any of you succeed to have BI Viewer working on a v 9.0.0 Desktop mode? I'll keep testing on my side too.

    Regards

    • JackLacava's avatar
      JackLacava
      Community Manager
      8 days ago

      Works for me... I still think there is likely something unexpected with the parameters or data adapters. I would try rebuilding the component in a new dashboard, one widget at the time.

       

  • sylvainremy's avatar
    sylvainremy
    New Contributor III
    8 days ago

    Ok, i'll give it a try. and does it work If MyTest top dashboard is of Dynamic Dashboard type?

  • sylvainremy's avatar
    sylvainremy
    New Contributor III
    7 days ago

    Ok JackLacava​ ; you were right, it was related to the Table Names, had to change them to make it work again in a simple dashboard

    but Still, when the dashboard containing the BI Viewer component is of Type "Dynamic Dashboard", it doesn't render, both on Desktop and Web. Inspecting the dashboard from Desktop shows component is here, DA are here, but nothing render. Any clue?

    Are you able to do a simple example using a Dynamic Dashboard containing Viewer?

    Thanks!

  • sylvainremy's avatar
    sylvainremy
    New Contributor III
    3 hours ago

    Hi JackLacava​ , any chance to try your last example with containing dashboard set as Dynamic embedded?

    I'd like to confirm i am not missing something. 

    Thanks