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Forum Discussion

adam_1955's avatar
adam_1955
New Contributor
3 years ago

Excel Addin- Unable to log on.

I installed the wrong Excel add-in on my new computer (7.0.1 when our tenant is only compatible with 6.6.0 or lower). Now, when I open Excel and try to logon, I get the below error message. I have fi...
Excel Add In
JackLacava's avatar
JackLacava
Icon for OneStream Employee rankOneStream Employee
3 years ago

Hey Adam,

I created a support case for you.

Cheers

  • sandeepr's avatar
    sandeepr
    New Contributor II
    2 years ago

    Hi Jack,

    Today morning my user reported same issue, he is using Essbase add-in and OneStream add-in, could you please share the outcome from the support ticket you have raised.

    Thanks,

    Sandeep

    • JackLacava's avatar
      JackLacava
      Icon for OneStream Employee rankOneStream Employee
      2 years ago

      Unfortunately I cannot do that. Please open a Support case through the usual channels.