Hi ND,
Were you able to resolve this issue? We have just upgraded yesterday and several users are experiencing the same thing. I wonder if you have found the cause and have been able to resolve this. I would like to know the fix for this before creating a case to OneStream support.
Thanks in advance.
Brgds,
Cherish
Hi Cherish,
Unfortunately, there is no magic bullet. After working with our IT and OS Support, we concluded that Office 64 bit is a must for OneStream Excel add-in to work smoothly. OS doesn't have a 32-bit compatible MSI and the documentation was confusing on 64-bit being nice to have vs mandatory. We have initiated discussion with OS customer rep to see if they can release a 32-bit version.
There is a temp workaround where users can log-off OneStream on the excel add-in before closing files OR they can keep one excel session open all the time. Though it does get annoying after a while.
Hope this helps.
Regards,
ND
Thanks ND for the quick reply. Any feedback from OS customer rep when will they release for 32-bit version?
Yup, we are currently doing the workaround as you pointed out but pretty annoying.
Brds,
Cherish
Hi Cherish,
OS hasn't confirmed that they would create a 32-bit version. I guess it would take them 2-4 weeks minimum, and our IT would take about 3-6 weeks on top of that to test, package and deploy on our end. That means at least 3-4 months of delay :-(
I would recommend reaching out to your OS Customer rep to escalate the issue too.
Regards,
ND
