Hi Cherish,
Unfortunately, there is no magic bullet. After working with our IT and OS Support, we concluded that Office 64 bit is a must for OneStream Excel add-in to work smoothly. OS doesn't have a 32-bit compatible MSI and the documentation was confusing on 64-bit being nice to have vs mandatory. We have initiated discussion with OS customer rep to see if they can release a 32-bit version.
There is a temp workaround where users can log-off OneStream on the excel add-in before closing files OR they can keep one excel session open all the time. Though it does get annoying after a while.
Hope this helps.
Regards,
ND
Thanks ND for the quick reply. Any feedback from OS customer rep when will they release for 32-bit version?
Yup, we are currently doing the workaround as you pointed out but pretty annoying.
Brds,
Cherish
Hi Cherish,
OS hasn't confirmed that they would create a 32-bit version. I guess it would take them 2-4 weeks minimum, and our IT would take about 3-6 weeks on top of that to test, package and deploy on our end. That means at least 3-4 months of delay :-(
I would recommend reaching out to your OS Customer rep to escalate the issue too.
Regards,
ND
