Hi,
We've recently upgraded to version 9.0.1 and are experiencing the same error "Microsoft excel is waiting for another application to complete an OLE action".
I've checked my Excel and can confirm it's the 64 bit version.
Has a solution been identified or are you still using the workaround you shared - log-off OneStream on the excel add-in before closing files OR they can keep one excel session open all the time ?
We had to work with IT to use their admin credentials to install and repair the Excel Add-in.
I believe this is still an issue in 9.0.1 Note: for us there are two separate issues our users see, 1) If they have 32-bit Excel they receive the OLE error message if they close Excel when still logged into the add-in. 2) if they have 64-bit Excel and attempt to close while logged into the add-in, it takes a long time for Excel to close with nothing to indicate it is working on closing, just a long wait/freeze of about 30 seconds. Yes, we are still advising users to change habits and try to remember to log off the add-in before closing Excel.
The 9.1 release notes list the following as a Fixed Issue: Improved Application Close Speed - Excel now closes faster when logged in to the Excel Add-in. I am assuming this addresses #2 above but we have not upgraded yet to confirm. We plan to upgrade next month.
You said you are getting the error in 64-bit version so you may want to have a look at the Known Issues document which does list an issue in 8.5 and 9.0 with the Excel Add-in installer ending prematurely.
Hope this helps
Denise
