Forum Discussion

MahonriCruz's avatar
MahonriCruz
New Contributor II
6 months ago

Netsuite ODBC TB query TimesOut

Hi to the OneStream Comunity.  Im having some issues since the IT outage that happened a weeks ago.  In this case I  have been using the a ODBC connector to pull from  Netsuite a  failry simple q...
Data Integration
Data Sources
Import
  • MahonriCruz's avatar
    MahonriCruz
    5 months ago

    Hi Joakim, 

    Oracle was involved and magically the issue was not replicable, netiher I could replicated again when asked to send them new logs. So Im assuming there was some issue with their server becouse of the world IT outage problem. The issue did appear on moday after the world outage, Im assuming was that, and it was not fixed until enough tickets raised to oracle. 

JoakimK's avatar
JoakimK
Contributor
5 months ago

This is very difficult to answer without diving a little deeper into the issue. I would suggest you log a ticket with our support team to look into this.

In the meantime, could you do a quick test by creating a Data Adapter (in the Workspace sections as a component inside a maintenance unit), point that data adapter to the same connection and run a super small test query (equivalent of "Select Top 10 * from <tablename>" and see if that works?

  • MahonriCruz's avatar
    MahonriCruz
    New Contributor II
    5 months ago

    Hi Joakim, 

    Oracle was involved and magically the issue was not replicable, netiher I could replicated again when asked to send them new logs. So Im assuming there was some issue with their server becouse of the world IT outage problem. The issue did appear on moday after the world outage, Im assuming was that, and it was not fixed until enough tickets raised to oracle.