Forum Discussion

Ashu_Aswal's avatar
Ashu_Aswal
New Contributor III
7 months ago

Process Cube is failing if time goes more than 2 hour

We have some bunch of Step in our Sequence that we are calling it from Workflow Process step and this whole process is taking more than 2 hour around 2.5 hour . The process status is getting failed i...
Data Management
Workflow
  • T_Kress's avatar
    T_Kress
    7 months ago

    Also, as of v8.X this is exposed from within your app for Administrators.  It can be found on the System Configuration tab if security has been granted to 'Administrators'.  By default it is 2 hours.

     

  • Ashu_Aswal's avatar
    Ashu_Aswal
    7 months ago

    Thanks a lot Teresa , This is really helpful 

Henning's avatar
Henning
Valued Contributor II

Hi, there are different timeout settings on the server side. Assuming you are a SAAS customer, you can open a ticket and ask for changing the timeout setting to e.g. 3 hours.

If you are on premise, you could adjust it yourself using the OneStream Server Configuration Utility --> Task Inactivity Timeout (usually set to 120 minutes)

And / Or one can take a look at optimizing the processes you are executing, in case one might be able to improve performance.

Ashu_Aswal's avatar
Ashu_Aswal
New Contributor III
7 months ago

Thanks a lot Henning