Customer Call to Action Banner Messages in Service Now
OneStream thanks all customers for their diligence in embracing the technology modernization of v8+ Platform versions. As for Platform v8, OneStream is using .NET 8 to drive its high-performance platform. The v8+ platform employs modern self-service technologies for authentication (OIS) and data integration (SIC).
Upgrades to Platform v8+ are in full force, and OneStream is using ServiceNow banner messaging to bring attention to customer-specific upgrade related actions. If you have an upgrade activity requiring attention, you will see a corresponding banner notification during your ServiceNow experience.
The banner messages, detailed descriptions, and appropriate actions are highlighted below:
Banner Message: SIC completed, but VPN still active
If you receive this message, OneStream has identified that you have successfully transitioned from VPN to SIC, but your VPN connection remains active. It is important to retire your VPN connection ASAP.
Action: Submit a case to confirm OneStream can retire your VPN connection. The banner message will be removed once your VPN is removed.
Banner Message: In Migration Readiness
If you receive this message, OneStream has identified that you have not completed your v8+ readiness within the allotted three-month period. Readiness activities include Marketplace solution upgrades, .NET 8 Desktop Runtime distribution, SIC Local Gateway Server availability, and OIS subscription creation. Completion of readiness activities are a pre-requisite to the v8+ upgrade process.
Action: Navigate to your Cloud Migration Readiness Case and complete the Action Items to move your migration forward. The banner message will be removed once all Action items are submitted.
Banner Message: Submit Software Upgrade
If you receive this message, OneStream has identified that you are operating VPN past OneStream’s issued End of Service date. If you were previously granted a VPN service extension, that has now expired. You must plan to transition from VPN to SIC ASAP.
Action: Submit a Software Upgrade for v8+ in the Service Catalog to begin the process of transitioning from VPN to SIC.
Banner Message: OneStream v8.0.x or v8.1.x - .NET 6
If you receive this message, OneStream has identified that you are operating on Platform v8.0.x or v8.1.x, which were developed using Microsoft’s .NET6 development framework. Microsoft has stated that support for .NET 6 ended as of November 12, 2024. Operation of OneStream v8.0.x or 8.1.x increases your risk to .NET security vulnerabilities that will not be corrected with .NET 6 patches.
Action: Submit a Software Upgrade in the Service Catalog to upgrade to Platform v8.2.2 or higher, which were developed with the .NET 8 development framework (supported through November 2026).