Platform v8 Upgrade Frequently Asked Questions (FAQ)

I understand that we will be provided a sandbox for v8 prep and a resource to assist us in making sure we are ready to upgrade.  Is there a time constraint on the sandbox and resource?

Yes - all Cloud Customers are provisioned v8 Migration environments, 1 for 1 in alignment with their current/active environments.  Meaning, if you have Prod and Non-Prod current environments ... you will be provisioned Prod_v8 and Non-Prod_v8 environments - in parallel - where you will perform upgrade activities (MP solution upgrades, resolve any Business Rule incompatibilities).  These environments will have a temporary, distinct URL.

Once upgrade activities and testing of v8 is complete, there will be a final data merge into the v8 Migration environments, the current environment URLs will be assigned and away you go.  The pre-v8 environments will be removed.

We are ensuring cloud customers demonstrate readiness for the v8+ Upgrade Migration Phase so that the time these v8 Migration environments are active is optimized.  Readiness = getting your .NET6 Desktop Runtime provisioning plan in place, MP Solution Upgrade plan in place, etc... 

So - long, but hopefully complete answer to your quesiton.  We don't want the v8 Migration environments existing any longer than is needed for a customer's efficient upgrade process and testing.  Please share your Upgrade plan with Customer Success so we're all on the same page!  Thanks