Forum Discussion

fl11th's avatar
fl11th
New Contributor II
3 years ago

Generic Error Connecting after Upgrade from 711 to 722.

Generic Error Connecting after Upgrade from 711 to 722. Followed same process used to Upgrade from 681 to 711. Had no issues during Upgrade to 711. Server 1: Web & App Server 2: App Server 3:...
Methodology
  • JackLacava's avatar
    JackLacava
    3 years ago

    Frank, this sounds like something the support guys would be happy to look at, did you open a case with them? If not, I can do that.

    Generically speaking, when I had issues of this type, I made sure to "purge it all with fire" (uninstalling, rebooting, removing any leftover file in Onestream folders, rebooting again, reinstalling) and it went back to normal.

JackLacava's avatar
JackLacava
Honored Contributor

Frank, this sounds like something the support guys would be happy to look at, did you open a case with them? If not, I can do that.

Generically speaking, when I had issues of this type, I made sure to "purge it all with fire" (uninstalling, rebooting, removing any leftover file in Onestream folders, rebooting again, reinstalling) and it went back to normal.

fl11th's avatar
fl11th
New Contributor II
3 years ago

Yes, I have been working with support on this for a few days now.  They are still just gathering information about the problem.  My hunch is that something got corrupted during the upgrade but I'm hoping they can come up with an easier fix than re-baseline.  We have a bunch of apps in this environment and have upgraded like this previously to other versions without incident.  If they don't come up with any suggestions, I will be going the "purge it all with fire" (uninstalling, rebooting, removing any leftover file in Onestream folders, rebooting again, reinstalling) route as you mentioned. -f