Forum Discussion

msantora's avatar
msantora
New Contributor
6 months ago

Entensible Finance ( Not enough memory)

Good Afternoon, 

 

I am trying to save an offline file in onstream retrieve and I am getting this error.

Not enough memory resources are available to complete this operation. (Exception from HRESULT: 0x8007000E (E_OUTOFMEMORY))

Has anyone had this issue

  • US's avatar
    US
    New Contributor III

    OneStream support recommended setting Retain All Formatting when saving offline to True (Found in Preferences in OneStream excel Add-in tab). 

    This fixed the issue for our users.

  • Henning's avatar
    Henning
    Valued Contributor II

    Hi, may I ask how exactly you are trying to save this "offline file"? That might help the community to assess this better.

  • tdugas's avatar
    tdugas
    New Contributor III

    Yes we are receiving this as well, did you find a solution?

  • US's avatar
    US
    New Contributor III

    Our users are receiving this error as well. They are just using the 'Save Offline Copy' feature available in the OneStream Excel Add-in. When this error happens, it creates the 'offline' copy of the file but it is not actually offline as all the XFGetCell formulas are intact. 

    Haven't seen any solutions posted here so I will log a ticket with support.

    • kmd's avatar
      kmd
      Contributor

      Hi US 

      Just wondering if you ever got this resolved.  I have multiple posts on our forums about the whole save offline copy feature with symptoms ranging from crashing Excel to not saving formatting.  Would love to hear if you found any solutions.  We've been testing on Ver8 and still getting the same bad results with this feature even though OS assured us it was going to be enhanced.

      Thanks