Excel Add In Issue

[aorange]

We have a user who's add in files are adding a prefix to all the formulas of:

=@onestreamexceladdin.xfgetfunctions.

For all other users this does not show up.  I tried looking at the settings and searching several Excel forums to see what the issue might be.  
I am thinking this is an Excel option that may not be set correctly. 

Has anyone seen this before and do you know what the issue may be?

Thank you!

[Cosimo]

Is your user able to setup and pull data in to a new @xfGetCell call? If no, there's an issue with the add-in (could be disabled or not turned on).  Have you checked to see if the add-ins are Active?

[aorange]

Hi Cosimo, 

Thank you for your reply.  We did check to make sure the add-ins were both turned on, so I don't believe this is what is causing the issue. 

We did find that if you update one of the formulas and remove the pre-fix it works and updates the other formulas, that's why I was thinking it may be an Excel option we are missing. 

Thank you! 

[Cosimo]

Hi Agent,

So this leads me to think that maybe your user has the Excel add-in installed in a different folder than your other users. I've seen this issue in older versions where a prefix showed up in front if XFGetCell (along with a long folder path to the add-in). Once we re-installed the add-in to the same folder as all other users, the issue was gone.

Now this may no longer be the case with the latest version of Excel and add-in but it's worth reviewing where the add-in is installed on your users computer versus everyone else.