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SaurinPatel's avatar
SaurinPatel
New Contributor III
3 years ago

Excel Add-in Issue

We recently upgraded from 6.8.1 to 7.1.3 and I have about 5 users who are having issue with Excel add-in.
All of them are getting below error once they login.

 

I tried disabling all other add-in etc but it’s not working.

Any ideas?

Saurin

Excel Add In

7 Replies

  • NicolasArgente's avatar
    NicolasArgente
    Valued Contributor
    3 years ago

    Hi there!
    Did you try to uninstall / resintall the addin and after restart excel? (also, we can not see your error)
    Thanks

  • Krishna's avatar
    Krishna
    Valued Contributor
    3 years ago

    Did you check in OS whether the Client Updater in Tools Section. Does it shows up to date. Also check were you able to access through the OS Application ->Tools ->Spreadsheet if you have access. 

    • Krishna's avatar
      Krishna
      Valued Contributor
      3 years ago

      You Remove & Add the OS Addin from Excel or Try to re-install

       

       

  • NicoleBruno's avatar
    NicoleBruno
    Valued Contributor
    3 years ago

    Question - how did you know 7.1.3 was available? We're on 7.1.1 and hadn't heard about the newest release so I was just wondering

      • NicoleBruno's avatar
        NicoleBruno
        Valued Contributor
        3 years ago

        Yes, did anyone let you know it was available or did you find it when you were on the marketplace?