Excel Add-in Issue

[SaurinPatel]

We recently upgraded from 6.8.1 to 7.1.3 and I have about 5 users who are having issue with Excel add-in.
All of them are getting below error once they login.

I tried disabling all other add-in etc but it’s not working.

Any ideas?

Saurin

[NicolasArgente]

Hi there!
Did you try to uninstall / resintall the addin and after restart excel? (also, we can not see your error)
Thanks

[Krishna]

Did you check in OS whether the Client Updater in Tools Section. Does it shows up to date. Also check were you able to access through the OS Application ->Tools ->Spreadsheet if you have access. 

[Krishna]

You Remove & Add the OS Addin from Excel or Try to re-install

[NicoleBruno]

Question - how did you know 7.1.3 was available? We're on 7.1.1 and hadn't heard about the newest release so I was just wondering

[SaurinPatel]

It's on Marketplace.

[NicoleBruno]

Yes, did anyone let you know it was available or did you find it when you were on the marketplace?

[SaurinPatel]

We had issue with assigning consolidation servers to DM Jobs and support told us that it was supposed to get fixed in 7.1.3 and it did.