10-11-2022 02:05 PM
We recently upgraded from 6.8.1 to 7.1.3 and I have about 5 users who are having issue with Excel add-in.
All of them are getting below error once they login.
I tried disabling all other add-in etc but it’s not working.
Any ideas?
Saurin
10-11-2022 02:06 PM
Hi Saurin,
We had significant issues with this as well. We were provided with KB0010086 “OneStream Excel Add-In Does Not Launch When Excel is Launched”. I don’t see where I can attach a PDF to this, so I’ll provide the instructions below:
The following steps may require the help/permission of your internal IT.
This solution has worked for us very well; however, periodically we will find that the registry key has been reverted (possibly via a system update), and we must follow the instructions once more. Hope this solves the issue for your team.
David Geci
Migrated from OneCommunity
10-12-2022 09:33 AM
I had to uninstall all version of Excel add-in’s and then installed 7.1.3 and that fixed issue for almost all users.