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Known Issue Report & Workaround for Community Pages Not Loading

agoralewski's avatar
agoralewski
Community Manager
11 days ago

The OneStream Community team is aware of an issue that impacts the usage of the IdeaStream and User Groups for all OneStream Community members. We are working closely with our platform vendor to publish a patch to resolve these issues. Please read on for further details. 

Who is impacted?

This issue impacts all signed in OneStream Community members that are attempting to 1) Access any space or post within the IdeaStream, and 2) Post a new discussion within a User Group.

What is impacted? 

IdeaStream and User Groups.

How is it impacted? 

Members who attempt to access a category or post within the IdeaStream or attempt to post a new discussion within a User Group will notice that the URL displayed in their browser will change, but the page will not proceed to the URL listed in the browser. 

Workaround

Click the intended link or button, and then click refresh on your browser to display the desired page. This will load the page as expected.

Status

Our platform vendor is aware of the issue and we have been placed in a queue to receive a patch to the OneStream Community to resolve this issue. 

We are aware of this issue and apologize for the disruption. Please check back here for updates to this known issue. Thank you for your patience and understanding. 

Updated 11 days ago
Version 1.0
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