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Community Terms of Service
6 MIN READ The Following are the Terms of Service for The OneStream Community. Use of the OneStream Community Site indicates you accept these terms and waive any further objections to these terms or future modifications thereto. PURPOSE OneStream Community is a peer-to-peer and direct support channel for people cultivating enterprise communities on the OneStream platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Enterprise communities are communities created by business organizations for their customers, partners, or other enthusiasts. Although this community is designed for OneStream customers, partners and employees, we welcome anyone with an interest in enterprise communities to participate in public areas. We expect all to observe the community rules of conduct set forth in these Terms of Service. CONDUCT You may not share the login credentials to your registered account with any other individual, entity, or organization. You may not use your registration membership (or allow anyone else to use your registration membership) to post or transmit: Content that is abusive, vulgar, obscene, hateful, fraudulent, or that discloses private or personal matters concerning any person. This includes language, information, or images. Content that is threatening, defamatory or abusive, either between forum members or directed towards a OneStream moderator, or a OneStream employee or manager. "Rants," "slams," or legal threats against OneStream or another company or competitor. Bigoted, hateful, or racially offensive comments. Political or religious statements or commentary. Off-topic comments not related to enterprise communities or the OneStream platform. Any material that you don't have the right to transmit under law (such as DMCA, copyright, trade secret, or securities) or under contractual or fiduciary relationships (such as nondisclosure agreements). Language that promotes illegal activity or discusses illegal activities with the intent to commit them. This includes any message that solicits or promotes the use of an illegal substance. Advertising, promotional materials, or other forms of solicitation including chain letters, pyramid schemes, class action suits, or charitable appeals. This includes advertising links in signatures. Any file or link to a file that contains viruses, corrupted files, "Trojan Horses," or any other contaminating or destructive features that may damage someone else's computer. Duplicate posts, spam messages, or posts repeated excessively on one or more boards. Messages designed to evade profanity or other filters. Personal phone numbers or addresses, or any other personal information (to protect privacy). Personal email addresses, private information such as social security numbers, or other contact information that is not your own, including, but not limited to OneStream employee's email addresses. Hyperlinks that lead to sites or content that violate any of the forum guidelines. Any message that impersonates another person or affiliation with an entity, including, but not limited to, OneStream In addition, our guidelines do not permit you to: Intentionally violate any other applicable law or regulation while accessing and using our site Interfere in any way with the operations in the forum or with a fellow user's message box, including but not limited to mail or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking. Selling anything, plagiarizing content that is not yours, or circumventing security measures. Evading bans or suspensions or otherwise disregarding directions from OneStream moderators or administrators. OneStream moderators may, at their sole discretion, at any time and without prior notice remove any posted message or thread, delete content that violates these guidelines from posted messages, or ban your account for violating the above reasonable provisions. Please remember that you are responsible for all statements made and acts that occur through the use of your user name and password. If you recognize any violation of these guidelines, please notify us by using the "Report Inappropriate Content" feature in the Options menu of the message, or by contacting us directly at: onecommunity@onestreamsoftware.com Your use of the OneStream Community is subject to OneStream Terms of Use and privacy policy. For information on OneStream website disclaimer and OneStream privacy practices, please see the entire privacy policy at: OneStream Privacy Policy: https://onestreamsoftware.com/privacy-policy/ OneStream Terms of Use: __________________________________ COPYRIGHT INFRINGEMENT If you believe that work belonging to you has been copied onto the OneStream Community without your permission, please notify by sending a written notification of claimed infringement to: By mail: Legal c/o OneStream Software LLC 362 South Street Rochester, MI 48307 By email: ONECommunity@onestreamsoftware.com In accordance with the Digital Millennium Copyright Act, your notification must include: * A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. * Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site. * Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. * Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted. * A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. * A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. USER PROFILE INFORMATION We may refuse to grant you, and you may not use, a screen name or email address that is already being used by someone else, that impersonates another person, that belongs to another person, that violates the intellectual property or other rights of any person, that is vulgar or otherwise offensive, or that we reject for any other reason, at our sole discretion. In consideration of your use of OneStream Community you agree that all information provided in your profile is accurate, true, current, and complete. OneStream may terminate your account if any of the information provided is found to be inaccurate, false, out of date, or incomplete. MEMBER GENERATED CONTENT The content found in the OneStream Community comes from a variety of sources, primarily from community members. OneStream makes no claims or representations as to the accuracy, completeness, or truth of any material submitted or found in the discussion areas. OneStream is not liable for any website links posted within the discussion areas; website links posted in the discussion areas may link to sites not administered or under the control of OneStream and users must open such links at their own risk. OneStream is not liable for any errors or delays in the content or transmission of postings on the site. Remember that you are responsible for your own decisions to act upon the information provided by community members. OneStream makes no guaranty of the confidentiality or privacy of any communication or information transmitted on the site, or any web-site linked to the site, or otherwise in connection with the services and OneStream will not be liable for the privacy of e-mail addresses, registration and identification information, confidential or trade-secret information. For any content contributed to the community, you grant a royalty-free and irrevocable right to OneStream to publish, distribute, or revise the content. UNAUTHORIZED USE If your user identification or password(s) is compromised, or if you become aware of any unauthorized use of your account or other breach of security, you are responsible for promptly notifying us. You can notify us by sending an email to onecommunity@onestreamsoftware.com AGE You must be 18 years of age or older to access the OneStream Community. LANGUAGE The language of the OneStream Community is English. MODIFICATIONS OneStream reserves the right to modify these guidelines at any time, effective upon posting of the modified guidelines on the forum.
OneStream Tech Talks: Extensibility
1 MIN READ Missed our debut edition of OneStream Tech Talks? Watch the replay here and join the conversation! https://thoughtindustries-1.wistia.com/medias/8gwqvhzs2y OneStream Tech Talks is an educational series where our experts will focus on one specific area or feature of the OneStream platform, providing insights and knowledge not found anywhere else! On our debut episode, Tom Linton, Principal Software Instructor at OneStream is joined by Chief Solutions Officer, Peter Fugere for a deep dive discussion into Extensibility. Together, they will be Exploring and "extending" the topic of Extensibility within OneStream (Vertical, Horizontal, Workflow, what's all the breakthrough buzz about?). If you missed the live recording, please feel free to post your comments and questions down below so that everyone can join in the conversation.Registration now open for the June edition of Tech Talks!
1 MIN READ Register now and reserve your seat for the June edition of Tech Talks, FDX-cellent Adventures! Ready to learn what FDX is and how it can help you collect and extract data? Join Sam Eburn, Tom Linton and Matt Kerslake as they explore how this technique can make working with data an FDX-cellent adventure! Register here: https://onestreamsoftware.zoom.us/webinar/register/WN_bCXEOp70RSmy4HlkEEEYDQ#/registration
Tech Talks After Hours - Playing with (and by) the Rules - Data Buffer Cell Loop
1 MIN READ This episode of Tech Talks After Hours is an extension of the Tech Talks episode: “Playing with/by the Rules” and takes a deeper look at Chapter 4 of the "OneStream Finance Rules and Calculations Handbook". Tom Linton and Jon Golembiewski investigate data buffer cell loops by reviewing these rules line by line in the StoogeCorp application. Remember, you can get the StoogeCorp application FREE with your purchase of the “OneStream Finance Rules and Calculations Handbook” that Jon authored and available at OneStreamPress.com! This Tech Talks After Hours is available as part of the Navigator Passport Subscription. https://onestream.thoughtindustries.com/learn/video/tech-talks-after-hours-playing-with-and-by-the-rules-data-buffer-cell-loopProduct Support and Maintenance Policy
3 MIN READ OneStream is committed to continually developing and enhancing our SaaS offering and software, providing customers with innovative solutions to meet ever-growing requirements. As new versions are introduced, OneStream actively plans to retire older versions. To support this, OneStream has implemented a Product Support and Maintenance Policy which is available at: https://www.onestream.com/saas-terms-and-conditions. As per the Product Support and Maintenance Policy and the terms, General Support ends 30 months after release. In 2025, this policy will be further implemented by giving customers the option to upgrade to the latest version or transitioning customers on unsupported versions to a limited support model. In this model, only upgrades and Contact changes are permitted. When a customer upgrades to a supported version, General Support will continue to be provided as per the Product Support and Maintenance policy. Support During Upgrades Customers with an active Upgrade Case (Software Upgrade, Cloud Migration Readiness, and Cloud Migration) will be provided with support for a period of 3 months during the upgrade. Upgrade Cases will continue to be available after General Support and prepaid support end. Informational Banners To ensure our customers are aware of their upcoming End of General Support date, we have released informational banners in the Support portal. They will appear 6 months before the End of Support date. The banner will contain a countdown of months remaining before End of General Support. ‘0 months remaining’ means thatGeneral Support will end on the 1 st of the next month. After this, a new banner will appear explaining that General Support has now ended, and that an upgrade is required. Customers on older contracts may see an End of Support banner without a specific date or a countdown of months remaining. In this case, the End of General Support enforcement will begin at contract renewal. For customers actively upgrading, the banner may disappear. If the upgrade becomes blocked due to lack of response or significant planned delay, the banner may re-appear. FAQ How can I tell what my End of General Support date is? For most, the End of General Support date is 30 months after the release date of that version. To locate your release date, review our Release Notes. Navigate to documentation.onestream.com -> release notes -> Platform -> End of Support Dates For customers who are on versions that are already out of General Support, upgrade dates are in staggered batches based on release dates and contract terms. These customers will receive a banner with a specific date or a countdown towards that date. Lastly, for some customers on older contract terms, the Product Support and Maintenance Policy will apply from contract renewal. They will receive a 6 month grace period upon renewal. How are release dates calculated? The Product Support and Maintenance Policy establishes End of Support dates from the major and minor versions. Hotfixes do not reset End of Support dates. For example, the End of Support date calculation for all v7.4.x versions is based on the release date of v7.4.0. My End of General Support date is coming up, but I need more time to upgrade. What are my options? You may submit a Software Upgrade for v8+ to begin a 3 month grace period. You may also purchase Prepaid Support for 6 months after your End of General Support date. My version is already older than 30 months. Will I lose access to the Support portal immediately? We have staggered upgrade dates based on your release date. There will be an informational banner in the Support portal to advise on your End of Support date. If you do not see a specific date, General Support will end at your contract renewal. Where can I find the full Product Support and Maintenance Policy? https://www.onestream.com/saas-terms-and-conditions, then look for ‘Product Support and Maintenance Policy.’
