Forum Discussion

Davy's avatar
Davy
Contributor
3 years ago

How to unlock a user in OS ?

Happy "end of forced masking" everyone!

 

 Why can't we log in as user administrator recently? We get message "invalid user or password"

Maybe Our user administrator is locked out due to too many attempts to login with invalid password. How do I unlock ?

(ps. I read OS Design and Reference guide about enabling users - I see that user Administrator is enabled. 

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  • Davy's avatar
    Davy
    3 years ago

    As it turns out, I had to reset password of Administrator to it's own native password .  That seems to unlock it.

  • Mustafa_A's avatar
    Mustafa_A
    Contributor II
    3 years ago

    Can you delete his profile and set him up as a new user? Maybe that may reset his locked state. Never been in such a situation before. 

    Usually for us....our credentials are linked to a OKTA Adm group (managed by our IT folks) that allows us to authenticate using our work credentials. Is that how your OS login access is setup? 

    • Davy's avatar
      Davy
      Contributor
      3 years ago

      As it turns out, I had to reset password of Administrator to it's own native password .  That seems to unlock it.

  • Davy's avatar
    Davy
    Contributor
    3 years ago

    Administrator is not externally authenticated - it uses native password.

    We used to be able to login - no one changed password.