Inconsistent File Opening from Dashboard → File Explorer (Windows Client)

Hi everyone,

I’m hoping to check if anyone has experienced something similar.

We have a dashboard that directs users to folders in File Explorer. The navigation itself works as expected and correctly opens the folder location.

However, users are experiencing inconsistent behavior when trying to open files from there — sometimes the files open normally, and other times nothing happens (no error message).

If users navigate directly through File Explorer and open the same file, it works without any issues.

This is happening in the OneStream Windows desktop application (not browser), and permissions don’t appear to be the issue since access works normally outside the dashboard.

Has anyone encountered similar behavior when launching files from a dashboard? If so, was this a known issue or did you find an effective workaround?

Appreciate any insights — thank you!