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Forum Discussion

mgreenberg's avatar
mgreenberg
Contributor II
3 years ago
Solved

Issues with OS upgrading for some users

Hi All - Every time I upgrade OS I have 4-5 people that when they launch the OS shortcut it does not auto update.  They have to reinstall.   It seems to be the same people each time but I cant see anything special about them.   Has anyone run into this and figured out what the issue is?   Our latest upgrade is  to 7.1     Note:  I always have them close any open windows and then try shortcut.  They have also tried rebooting.   Any ideas?

Thanks

Infrastructure
  • mgreenberg's avatar
    mgreenberg
    3 years ago

    We have determined the cause of the problem.  Users are pinning OS to their taskbar at initial installation vs from the shortcut you can create.   When they pin on initial install it references their local appdata vs in the Windows directory.

3 Replies

  • mgreenberg's avatar
    mgreenberg
    Contributor II
    3 years ago

    Hi Jack - I logged a ticket but thought that others in the community might have ideas

  • mgreenberg's avatar
    mgreenberg
    Contributor II
    3 years ago

    We have determined the cause of the problem.  Users are pinning OS to their taskbar at initial installation vs from the shortcut you can create.   When they pin on initial install it references their local appdata vs in the Windows directory.

  • JackLacava's avatar
    JackLacava
    Icon for OneStream Employee rankOneStream Employee
    3 years ago

    Sounds like something the support guys might help with, very much on the infrastructure side. Would you want me to open a case for you...?